It’s not always easy to get support from Google (just ask anybody who ever had his AdSense account suspended for nebulous reasons), but over the course of the last few years, the company has slowly expanded its customer support programs, especially for its paid productivity services. More than two years ago, for example, the company launched 24/7 phone support for Google Apps subscribers.
Today, it’s expanding its support options for Google for Work admins with chat support and it’s making it easier for Google Apps users to contact the company with questions.
Google says that it tested chat support for admins with a small group of users over the last few months. Based on their feedback, it is now rolling this service out to all English-language Apps admins, with support for other languages coming in the next few months.
For Google Apps users, the company is now making it easier to…
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